Bilingual Technical C.S.

Join our growing family and be part of an International and collaborative working environment.

Bilingual Technical Customer Service qualifications

•  At least 1-year study/work network engineer.
• Excellent in written and oral communication skills.
• Excellent Windows Office (Excel, Word, Powerpoint) knowledge.
• Excellent problem-solving skills
• Flexibility to support adjustments to work schedule.
• Ability to multi-task while working under minimal supervision
• Creativity, high energy and drive to succeed
• Excellent team worker
• Fast learner

 

Bilingual Technical Customer Service job requirements

Knowledge in the following is a requirement:

• Those who have experience using Office365 products and can use a PC.
• Able to answer phone calls and read and write in Japanese.
• (Basic Japanese will be used for training and work.)
• Those who can work shifts including night shifts 24/365.
• Those who can work at the office.

Job Description

• Answering phone calls and exchanging e-mails with customers in Japanese and English.
• Handling phone calls and exchanging e-mails with internal staff in Japanese.
• English translation of Japanese manual.
• Service desk for the following operations.
  • Office365 (help desk), security (SOC work), system operation service desk (NOC work).
  • The basic work is from receiving inquiries to managing the status of inquiries, and other team members handle work that includes technical elements.